Citi Third Party Officer in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18039364


The Third Party Officer (“TPO”) is a new role as part of Citi’s Third Party Risk Management program. The Third Party Officer is responsible to focus on those third parties which carry the highest degree of risk for Citi’s businesses. The TPO requires in depth business product knowledge and expertise and will manage the third party relationship across all stages of the lifecycle. The TPO will work in concert with business operations and technology teams, as well as internal functions, to identify, manage and mitigate risk. The TPO will be supported by the Enterprise Supply Chain Third Party Utility which is responsible for the execution of standard third party risk management activities that can be conducted centrally to drive operational efficiencies.


Third Party Officer is responsible to:

  • Gain thorough knowledge and understanding of Citi Third Party Risk Management requirements

  • Represent business leadership to coordinate Third Party Risk Management activities

  • Evaluate current market conditions and provide insight on trends/issues

  • Complete initial Risk Assessment for third party and reevaluate as required; identify any significant changes in relationship to trigger update of Risk Assessment

  • Verify third party’s compliance to required policies and controls

  • Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi

  • Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate

  • Monitor third party performance and SLAs, either directly or through coordination with other Citi stakeholders

  • Maintain summary dashboard of third party performance and understand performance, including SLA breaches

  • Maintain the list of SLAs/SOWs in Citi’s Contract Management System (eSourcing), working with the Enterprise Supply Chain (ESC) organization if re-negotiations are required

  • Review, assess and act on results of TPRM assessments/controls (e.g., IS, CoB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations)

  • Own / support remediation of issues or gaps identified as part of ongoing monitoring

  • Define risk mitigation strategies and risk exceptions based on the business’ risk appetite

  • Provide thought leadership to drive supplier optimization and efficiencies

  • Enhance productivity of third party service delivery and identify cost reduction opportunities from efficiency/alternative demand scenarios

  • As appropriate, interact with larger TPO community and/or ESC category leads for sharing of best practices and coordination of services

  • Liaise with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility

  • Draft and present succinct executive briefs; prepare and present high-level metrics to applicable Citi senior management and stakeholders

  • Serve as point of contact to ensure that third party’s remediation of audit or exam issues is sufficient, and escalate as necessary

  • Other TPM or subject matter related duties as assigned

Development Value:

This role will have exposure to the new overall Third Party Management program being developed. They will be on the ground to help shape and mould this role as well as providing input into the program. This role will be Regional with direct interaction and exposure to CSS businesses in LATAM.