University of Rochester Receptionist Clerk III in Rochester, New York
Full Time 40 hours Grade 007 LLE Engg-Administration
8 AM-5 PM
Acts as principal liaison between visitors and an administrative office of a department. Provides direction and assistance, requiring thorough knowledge of departmental organization and procedures. Coordinates work of clerical staff, training new employees, scheduling and assigning work and the like.
Receives visitors, patients and/or staff members, ascertains their needs and directs them accordingly; exercises tact and diplomacy, often under stressful conditions.
Answers telephone and provides information, exercising tact and discretion to maintain good relations; relays department information that may require independent judgment and initiative.
Performs such clerical duties as: scheduling meetings, appointments and conferences; making travel arrangements; sorting and routing mail; maintaining files and office supplies; compiling and typing reports.
Coordinates the work of lower-level clerical staff; orients and trains new employees; schedules and assigns work; checks completed work; resolves discrepancies and problems as directed; assists in special projects as assigned.
High School education and 3-4 years related work experience; or an equivalent combination of education and experience
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Receptionist Clerk III
Location: Laser Lab & COI
Job ID: 207150
Full/Part Time: Full-Time