City of Roanoke 911 Communications Officer Trainee in Roanoke, Virginia


Are you passionate about serving the public? Start a great career as a 911 Communications Officer for the City of Roanoke E-911 Center. In support of the department's mission, "to serve as the critical link between our citizens and public safety providers," a 911 Communications Officer ensures efficient operation of the 911 center with the highest level of integrity and customer service delivery.

The ideal candidate will possess strong customer service skills, a calm disposition, and advanced multi-tasking skills in order to listen, talk, read, and type simultaneously with accuracy. High school diploma or general education degree (GED) preferably supplemented with some work experience with Police and/or Fire and Rescue; or equivalent combination of education and experience. Bilingual, Spanish/English speakers encouraged to apply. This is a fast-paced, 24/7 operation which requires that applicants are available to work any shift, including weekends, holidays and overtime when needed.

Please review additional documents below: E-911 Hiring Process E-911 Personal History Questionnaire E-911 Disqualifying Information Typing Practice Test Examples of Duties

SUMMARY Dispatches police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Receives communications training and is assigned progressively responsible duties as a communications officer over the course of the probationary period

Receives complaints in person or by phone and elicits appropriate information to ensure a timely response

Receives and transmits messages by radio and maintains radio log on shift work

Monitors teletype traffic, sends teletype messages, and maintains teletype log

Receives accident and ambulance calls

Dispatches City vehicles and personnel where and when needed

Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls

Maintains status boards relative to availability of emergency service units

Receives and disseminates information thru the use of a data terminal linked to the Virginia Crime Information Network

May provide assistance in the operating procedures and practices to new employees in an on-the-job training situation

Dispatches and monitors pursuant to the "Emergency Medical Services System"

*SUPERVISORY RESPONSIBILITIES * This job has no supervisory responsibilities.

Typical Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); related experience and/or training in emergency communications; or equivalent combination of education and experience.

Supplemental Information

*LANGUAGE SKILLS * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate orally and in writing.

*REASONING ABILITY * Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS Must acquire a valid FCC Radio Telephone Third Class permit. Must have police security clearance.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

*WORK ENVIRONMENT * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

Salary: $30,113.72 - $48,182.16 Annually

Location: Roanoke, VA

Job Type: Full-Time

Department: Department of Technology

Job Number: 00382

Agency: City of Roanoke, Virginia

Address: 215 Church Avenue S.W. Rm 212 Roanoke, Virginia, 24011

Phone: 540-853-2231