Inter National Bank Sales & Service Associate I - McAllen, TX in McAllen, Texas
The Sales and Service Associate I reports directly to the Sales and Service Manager. The Sales and Service Associate I will assist in the leadership responsibilities for the department by fostering a work environment that attracts, develops, recognizes and retains employees who demonstrate a commitment to our core values. Secondly, by building long term relationships with our customers by providing superior value and integrity and personalized service. Third, contribute to the growth and development of our communities through investment and involvement. In doing so, optimizing the shareholder’s long-term value.
The Sales and Service Associate I job summary includes, but is not limited to opening deposit accounts, handling customer inquiries in person or by phone, explaining the institutions products and service to people, referring customers to the appropriate personnel in lending or other area of the bank, taking and confirming wire transfer requests, and striving to retain present customers by interacting and developing a continuous professional banking relationship, ensuring that their financial needs are met and that their experience is a positive one.
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
Learn and understand the opening of a new accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposits boxes, and IRAs.
Collects or completes all required documentation for accounts to comply with all regulatory requirements and bank policies.
Conducts all required credit and banking history required inquiries prior to opening accounts.
Ensures completion of new account opening in a timely and courteous manner.
Learns and performs required maintenance on customer accounts.
Submits New Account files to quality control in a timely manner.
Responds to customer inquiries regarding their account or company products/services in a professional and courteous manner.
Learns and performs closing of all accounts types.
Learn to set up check orders on system. For customers with foreign addresses for security issues they are mailed to the bank attn. Sales and Service Department. Sales and Service Associate are responsible for putting addendum on the DDA accounts, logging into the “Checks Binder” and but in safekeeping until customer comes in to pick up at the dept. In addition, make sure to notify responsible department to remove addendum once checks are picked up.
Incoming calls: Assists customers by phone with any needs or concerns they might have and assists in verifying incoming requests.
Learn, understand and perform the process of Wire transfers: takes care of initiating Domestic, International, Peso and Banorte wire transfers. Confirms and verifies received faxes with authorized signer on the accounts, verify signature on request is legit and review if funds are available.
Learn to prepare Debit Card applications; assist foreign customers with activation, cancelling or limit increases. Customers with foreign addresses for security issues they are mailed to bank attn. Sales and Service Department. Sales and Service Associate are responsible to put an addenda on DDA account that it has been received and logged into the “Debit Card” binder and put away in safekeeping until customer comes to pick up at the dept. In addition, make sure to notify responsible department to remove addendum once debit card are picked up.
Assist foreign customers with stop payments and forwards request to the appropriate personnel and follows up with customers.
Monitors their own tickler list. Quickly clears any error or exceptions (ticklers) identified within the work performed.
Responds effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives.
Learn and maintain working knowledge of all company products and/or services.
Learn, understand, and perform the process with ODD/EDD’s or KYC requests from the BSA Department.
Assist in training new personnel to get acquainted with department
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
• Excellent customer service skills.
• Experience in sales
• Excellent verbal and written communication skills.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a team member.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Bilingual skills a must.
• Acute attention to detail.
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
• 2 years relative experience on banking preferred
• College degree preferred in the fields of Business Finance or Accounting but not necessary
• Experience in multiple products
• Leveraging in CRM
Job Title: Sales & Service Associate I - McAllen, TX
Date Posted: 04/16/2018
Requisition ID: 1447