Verint Systems, Inc. Senior PMO Administrator in Inchinnan, United Kingdom

Job Title: Senior PMO Administrator

Location: UK-GB-Inchinnan

Job ID: 12957

Role Purpose

The Professional Services Senior PMO Administrator works within the Americas Professional Services team as a member of the Business Operations team and is responsible for setting up projects, documenting processes and managing to operational deadlines and supporting the field team with key reports. This role will provide key support to the newly formed Services PMO and ultimately assist in driving revenue. These activities include, but are not limited to, order setup and assignment, revenue forecasting under ASC 606 guidance, backlog reviews, and month end reporting.

Areas of Involvement

Sales Admin

  • Create and maintain project setup within internal systems. Systems to include:-

  • Financial Force – For T&E Reporting, Billing & Utilisation analysis

  • Schedule – to reserve timeslots for team members to carry out services work

  • Milestone tracking system – for project milestone tracking

  • To track all new Sales orders flowing through to the Professional Services organization to ensure that:-

  • Ensure that correct values have been assigned to services activities

  • Escalate variances from standard to Project Services Manager

  • Manage the Change Order process for a defined subset of the business including but not limited to: processing, quoting, and reporting.

  • Closing service project records out in our system of record (FinancialForce).

Project Work

  • Assist in managing, budgeting and planning activities

  • Ensure that project files are maintained and kept up to date for all initiated projects. The project file is a combination of hard copy and electronic files.

Reporting

  • Manage core financial compliance controls and report to the internal/external audit teams

  • Revenue recognition/revenue management & financial reconciliation to support monthly and quarterly close activities

  • Work closely with Finance to automate reporting where applicable

  • Manage complex Excel workbooks utilizing pivot tables

  • To produce regular reports from internal systems to cover:-

  • Utilisation levels

  • Billings & Revenue

  • Project profitability

  • Assists in the day-to-day preparation of standardized reports utilizing web-based report systems and formatting data using Microsoft Excel. Must be very capable of creating Pivot Tables and using VLOOKUPS.

  • Perform ad hoc reporting for leadership.

Key Processes

  • Understanding of revenue recognition policies within a Professional Services organization

  • Lead and reinforce field behaviors through reporting and strong leadership (backlog reviews, time submission, revenue recognition, forecasting, etc.)

  • Support and update of key documents and processes within the department including:-

  • Contractor spending file

  • Overtime/on call log

  • Handover to support log

  • SME Log

  • Continuously evaluate and drive process improvements.

  • Highlight operational performance issues and recommend remediating actions.

  • Validate, Manage, and oversee the confirmation of services process related to revenue recognition.

Administration

  • Provide support to Project Management team around administrative duties (as required)

  • Respond to internal customer requests across multiple mediums including email, telephone, public mailbox(s) and “skype Messenger”.

Skills & Experience

General

  • 5 years’ experience in similar roles

  • Ability to follow process but to remain flexible in achieving project objectives

  • Excellent administration skills

  • Good planning, organizational and prioritization skills

  • Exposure to Financial Force and Salesforce systems would be a distinct advantage

  • Fluent in MS office applications, particularly Outlook, Excel & Powerpoint

  • Experience with some of the advanced functions of Excel including functions and macros.

Industry Specific

Essential

  • Experience working with off shore teams

Desirable

  • Prior experience in a computer software company or consulting firm with exposure to contact center software (WFM, QM, Data Analytics)

Technical

Essential:

  • PowerPoint Presentation Design

  • Advanced knowledge of Excel (ability to create pivot tables, knowledge of advanced functions including functions and macros)

  • Strong written communication skills

  • Professional Services Automation (PSA) order setup and configuration knowledge

  • Working knowledge of financial accounting processes (General Ledger, Project Accounting, Budget, Revenue Recognition, and Billing).

Desirable:

  • Working knowledge of GAAP and financial statements

  • Salesforce experience

Personal

  • Must be self-motivated, hardworking and have a flexible can do attitude

  • Ability to take initiative and work independently

  • Ability to communicate and interact well with different levels of management

  • Successful completion of a background screening process

Specific Qualifications & Accreditations

  • Bachelor’s Degree in Finance or related area

If you are interested in applying for this job opportunity, please email your cover letter and Resume to EMEA.Recruitment@verint.com

Please be sure to note the job ID in which you are interested in applying.

Please note that that any offer of employment will be subject to providing satisfactory documentary proof of entitlement to work in the UK.

All applicants who meet the requirements advertised will be given fair and equal consideration, regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability.

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