Citi Assistant Product Manager in Ho Chi Minh City, Vietnam

  • Primary Location: Vietnam,Ho Chi Minh City,Ho Chi Minh City

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18053068

Description

Job Purpose:

To assist the Product Manager in managing sustainability and profitability of products with main responsibilities covering day-to-day management of end-to-end product processes, handling customers and partners’ complaints and/or enquiries.

Key Responsibilities:

-Support the Product Manager the ongoing business performance

-Own the API platform and coordinate with technology teams to resolve any incidents / enhance the system

-Work closely with the Telesales team to develop in-depth understanding of the channel, needs and obstructions in order to improve conversion rates and turnaround times.

-Ongoing monitoring of competitor and market trends to drive innovation

-Ensure that all programs are worked with external partners and all front-liners so that joint programs are properly implemented, executed and marketed

-Single contact point to handle customer complaints / enquiries from and to partners

-Work with internal stakeholders to launch and manage VNA RCE which is released in Jan 2019.

Incumbent Specification

Qualifications

Knowledge/Experience/Technical skills:

•Bachelor’s Degree

• 2-4 years of relevant experience

•Sales/product expertise in credit cards

•Project management skill is preferable

Personal Skills:

•Strong interpersonal skills

•Strong communication skills

•Exhibits confidence and agility in challenging times

•Ability to multi-task and work effectively with internal and external stakeholders

•Outstanding communicator with ability to engage small & large audiences

•Collaborative approach and Team Player

•Ability to ruthlessly prioritize

•Good presentation skills

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.