Citi Citi Retail Services – VP Customer Data Intelligence Analytics in Elk Grove Village, Illinois
Primary Location: United States,Illinois,Elk Grove Village
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18011020
Retail Services - VP, Customer Data Intelligence
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Interface with Internal & External Partners to design data driven analytic and reporting solutions.
Pull, synthesize and manipulate large data sets translating technical data into business terms.
Understand, document, present, design, develop, deploy and support data cleansing, consolidation, validation and reporting processes. This includes but is not limited to understanding and documenting detailed technical design specifications, data analysis and supporting data environments such as SAS, Teradata, Oracle and Big Data on Unix platform.
Identify and create efficient and innovative solutions for processing data and producing outputs consumed for analysis and reporting.
Apply sound data management concepts, advanced technical skills and understanding of business processes for building robust solutions that maximize business benefit.
Perform ad-hoc analysis to provide customized comprehensive statistical and cross-functional analytical information to facilitate business decision-making
Monitor existing data extract and manipulation and reporting processes and an on-going basis look at introducing efficiencies.
Lead/work cross-functional business solution project teams
Interact, communicate effectively and build strong working relationship on an ongoing basis with business and IT partners.
Key Collaboration Points
Functional Business Directors/Managers - Decision Management, Consumer P&L, Commercial P&L and Business Development, Marketing, Field Sales, Finance, Risk and Operations.
Partner - Marketing, Finance and Store Operations Managers
Retail Services Partner Management Team including COE leaders within each partner business (i.e. Finance, Decision Management, Risk, Business Services, and Legal)
Business and Technical Requirements
Bachelor's degree in mathematics, statistics, finance, engineering, economics, or related technical discipline.
10+ years business experience desired; 4+ in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
Strong working knowledge of SAS including but not limited to Base SAS, SAS Graphs, SAS Macro Language, SAS/STAT, ODS, and Enterprise Miner
Working knowledge of SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation). Experience with SPSS, JAVA, C++ or other significant programming languages is a plus
Experience working with large data files (20+ MM record files)
Working knowledge with data manipulation using Big Data tools is strongly desired.
Working experience developing reports and dashboards using Qlik, Tableau, Micro strategy or Cognos is highly desired.
Proficient in Microsoft Office tools including Excel pivot tables, graphing, and use of Excel macros
Experience with statistics/modeling and market analysis in a business environment
Credit card industry experience especially in development and support of a data warehouse and reporting environment is highly desirable.
Strong analytic and deductive reasoning skills
Good knowledge of data, data structures and data manipulation
Strong project management skills
Outstanding communication and influencing skills
Ability to think strategically and apply data & analysis to business needs/solutions
Able to work well across multiple functional areas
Proven ability to communicate business rationale to internal and external counterparts
Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment