ASRC Federal Holding Company Junior Help Desk Specialist in Columbia, Maryland
Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.
Candidate must meet the following labor category requirements:
One (1) year demonstrated Help Desk experience.
Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. Two (2) years of Help Desk experience with an Associates or three (3) years' experience may be substituted for a Bachelor's degree.
This position requires an active Security Clearance.
Positions require a Top Secret security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph. Clearance and polygraph processing will be completed by the U.S. Government.
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled