Services for the UnderServed, Inc (SUS) Therapeutic Resource Center Program Manager, NY Start Program in Brooklyn, New York

Company Overview:

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Summary:

The Therapeutic Resource Center Program Manager will oversee community-based crisis intervention and prevention services for individuals with intellectual and developmental disabilities and mental health needs.

Essential Job Functions:

  • Oversee the milieu and therapeutic programming of the Resource Center including the implementation of therapeutic activities and groups

  • Supervise all Counselors including Lead Counselor

  • Plan and implement structured day community programming for all guests, including obtaining community volunteer linkages.

  • Ensure that after training by the Clinical Director or Psychologist all staff implements therapeutic activities and provide materials as needed

  • Lead at least one therapeutic group/activity per day or more as required

  • Maintain the duties of the Resource Center Director when Resource Center Director is unavailable oversee/participate in staffing, center/grounds maintenance, food/supplies ordering

  • Provide direct care to guests including assistance with ADL’s as necessary

  • Provide de-escalation and intervention supports for guests experiencing stress

  • Assist Counselors with accomplishment of guests’ goals and objectives

  • Assist in data collection and reporting with regard to participation in and benefit of therapeutic activities

  • Communicate with the NYSTART clinical team regarding guest responses to interventions and what is learned about behaviors signs/symptoms, setting events, triggers and effective intervention

  • Attend all required meetings with NYSTART leadership, triage, daily clinical and shift huddles, clinical team, and other meetings as required

  • Ensure the collection of data and documentation on guest access and utilization of the Resource Center

  • Resource Center 24 hr. On-Call Administrator for one week every three weeks

  • Other duties as assigned.

  • Required Qualifications:

  • Bachelor's degree in social work, psychology, counseling, recreation therapy, expressive therapy or related field with experience in a therapeutic setting

  • At least 2 years' experience working with individuals with IDD and behavioral health needs

  • Experience in programming for individuals with challenging behaviors

  • Experience with utilization of expressive therapies (music therapy, art therapy, recreation therapy, occupational therapy etc.

  • Ability to work a flexible 24 hr schedule Monday through Sunday.

  • Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.

External Company Name: Services For The Underserved, Inc.

External Company URL:

Street: NY START Richmond Kings