University of Michigan Patient Services Associate in Ann Arbor, Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families and employees.


Provide exceptional patient centered excellence to patients and families. Duties include: providing check in/check out services, answering telephones, provides general information to staff and patients, verifies and updates patient information, schedules patients for Livonia Radiology exams (which include Breast Imaging, Bone Density, CT, Ultrasound and General x-ray), confirms patient’s charges, collects payments and reconciles cash collections. During down time assist the technologists by stocking exam rooms, changing patients and assisting patients back to exam room.

Required Qualifications*

  • High school diploma.

  • Knowledge of front end systems (MiChart/Epic, RIS- Radiology Information System, LifeImage).

  • Knowledge of basic medical terminology.

  • Excellent organizational skills and the ability to multi task and appropriately prioritize responsibilities.

  • Ability to manage stress effectively.

  • Ability to work independently in an ever-changing and potentially stressful environment.

*Display leadership and team building skills.

*Demonstrate professionalism at all times.

*Must have an excellent attendance record.

Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. Individual must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.

Desired Qualifications*

*Experience within an ambulatory setting.

*Experience with an electronic medical record.

*Knowledge of University policies and procedures.

Work Locations

Livonia Center for Specialty Care


19900 Haggerty Rd., Suite 101

Livonia, MI 48152

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Health SysAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

Um Hospital


UMH Livonia Radiology

Posting Begin/End Date

3/12/2018 – 3/26/2018

Paid Time Off


Career Interests

Healthcare Admin & SupportRadiology

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